Data Recovery Services

FAQs

What should I do after I observe my disk as failed?

Power down the system immediately and don’t perform any task that can harm your media and data, like freezing or kicking it. Stay calm and call a professional data recovery service provider like Stellar for further drive handling assistance.

Which basic steps do I need to follow for sending my disk?

• Remove your disk from the system and pack it in anti-static and shock-proof material. While sending laptop or computer unit, you can use the original packing
• Download and complete the ‘US Media Assessment Form’
• Label your failed disk as FRAGILE and send it our labs

What is the recovery cost?

Recovery cost depends on several factors like complexity of the case, kind of damage, type and capacity of media and operating system and system (RAID, Laptop or Desktop) in use. You can also make a free online request for getting an estimate.

Is there any t concession in cost if I want specific number of files?

Recovery experts analyze whole of the drive, no matter how many files you require. They recover all of your files and then filter them for the required types of file. So, there is no concession offered in this case.

How much time will it take to recover my data?

Each recovery is different from another. Recovery time is entirely dependent upon severity of problem and type of system. The media diagnostic time is different from actual recovery time. While diagnosing, your media is analyzed for recovery chances and cost and its results are communicated to you. Actual recovery starts after you agree to the service contract and terms. It might take several working days to months, depending upon kind of damage.

What success rate can I expect?

Data recovery is limited by several physical and logical factors. We can get your data back only if it physically exists on the disk. So each recovery has a different success rate that entirely depends on state in which the disk exists.

What are the charges if I don’t get any data recovered?

Stellar follows ‘No Data-No Charge’ policy. So, you will not be charged if nothing is recovered.

How will you return my data?

We deliver your data on similar type of media as you forward us for recovery. However, if amount of data is less, we also offer delivery option on a CD or a DVD.

What if my hard drive is making clicking sounds or not spinning up?

Hard drive makes unusual sounds usually while head crashes and actuator failure, whereas, hard drive fails to spin during PCB damage and motor failure. These are typical hard disk physical failure symptoms. So, you should immediately shut down the system to prevent further damages to the data.

Why should I choose Stellar data recovery services?

Stellar is one the most trusted organizations with highest success rate in providing safe and confidential recovery service. It encompasses ever-developing inventory and employs experienced professional to offer comprehensive data recovery service. Stellar owns more than 16 years of rich experience in the field and is known for fastest turnaround time.